Banking and Finance
In a bank
Practise banking vocabulary, and watch a video.
The history of inflation
Read an article about the history of inflation, and practise describing changes.
Phoning a customer
Practise making a phone call to a customer.
Euro accounts
Read part of a business article about euro accounts, and practise more useful vocabulary.
Changing currency
Listen to a conversation in a bank, and practise numbers and currency words.
Banking in shops
Read a newspaper article about banking in supermarkets, and practise expressing ability.
Test
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Presenting Your Work
Company types
Practise describing companies, and watch a video of someone presenting their organisation.
A company description
Read a detailed description of a company.
A tour of your workplace
Listen to someone giving a guided tour of their workplace.
Commercial activities
Practise vocabulary describing organisations and commercial activities.
Professional or company history
Practise describing your professional or company history.
Presenting your work
Practise writing about your company or organisation.
Test
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Meetings
Arranging a meeting
Practise language used when arranging a meeting and watch a video of people having a meeting.
Progress report and action points
Practise reporting progress and listing action points (things you are going to do) during a meeting.
Stages of a meeting
Listen to different stages of a meeting and practise language for staging a meeting.
Speculating and planning
Practise language used to speculate, make plans and talk about what you have done.
Referring to time
Read an email, and practise different ways of referring to time.
A business trip
Practise describing a business trip and reporting what happened at a meeting.
Test
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Negotiating and Selling
Words that sell
Practise using words and expressions that sell.
Sales talk
Listen to sales talk in an advertisement.
Comparing products and services
Practise the language of making comparisons.
A sales conversation and small talk
Watch a video of a sales presentation.
Advertising texts
Practise writing a persuasive advertising text.
Salespeople and company organisation
Learn how to talk about salespeople and describe the structure of a company or organisation.
Test
In this part you can test what you know about the topic.
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Applying for a Job
Describing jobs
Learn useful vocabulary to describe different jobs, responsibilities and requirements.
A CV and cover letter
Study useful language, and practise writing an email cover letter.
Arranging an interview
Study and practise language used to arrange and have a job training interview.
Preparing for an interview
Practise ways of talking about the recent past and experiences, and prepare to answer interview questions.
During the interview
Watch a video of a job interview, and then study and practise effective ways of answering typical interview questions.
Job advertisements
Read different job advertisements, and practise more useful language to describe positions and job requirements.
Test
In this part you can test what you know about the topic.
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Dealing with the Public
Welcoming and introductions
Practise greetings and introductions, watch videos of different situations, and study and practise language of asking for and giving help.
Giving information
Practise talking about dates, prices and conditions, and learn useful expressions to describe the features of a course.
Explaining rules and describing problems
Practise explaining rules and describing problems, and study language of obligation, prohibition and permission.
Planning and arranging
Practise talking about times, arrangements and schedules; responding to questions; and using in case, so that and because to talk about precautions, purposes and reasons.
Explaining where to go and what to do
Practise language to describe a bureaucratic procedure, and practise explaining where to go and what to do.
Giving instructions
Practise expressing intentions, possibilities and necessity; study vocabulary associated with computers; and practise explaining what to do.
Test
In this part you can test what you know about the topic.
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Telephoning
Phone basics
Listen to different kinds of calls and practise vocabulary and numbers.
Phone calls
Practise useful vocabulary and language to use in different phoning situations, and watch videos of phone calls.
Taking messages and orders
Practise taking messages and orders over the phone
Making and receiving calls
Practise more useful expressions for making and receiving calls, and practise pronunciation and spelling words over the phone.
Making decisions
Study language of making decisions and referring to different places.
Getting out of trouble
Practise ways of dealing with calls that are difficult to understand.
Test
In this part you can test what you know about the topic.
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Travelling
Meeting people
Practise travel vocabulary and useful language for introductions when you are on a business trip.
Organising a trip
Practise reading and writing emails to organise the details of a business trip.
To and from the airport
Practise travel vocabulary, and asking for and understanding directions.
Travel questions
Practise asking for travel information and questions to use in social situations.
Social conversation
Watch a video and practise making social conversation when travelling on business.
Travel conversations
Listen to travel conversations and practise language that travellers use.
Test
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Writing
Text types
Learn useful vocabulary related to writing at work, and look at text messages and abbreviations.
Taking messages
Listen to different messages.
Formal vs. informal writing
Compare different writing styles, and practise formal and informal writing.
Email update
Practise ways of introducing and connecting ideas in a letter or email, review verb forms, and practise using the infinitive form of verbs.
Reporting back
Watch a video and practise reporting a conversation.
Profile writing
Read a social network profile, and practise writing your own profile.
Test
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Banking and Finance
Banking tasks
Learn useful banking vocabulary and study expressions with get.
Customer services
Practise language associated with contacting a bank customer about an overdrawn credit card account.
Dealing with a credit card emergency
Read a travel forum about credit card issues, and practise apologising and responding to an urgent call from a bank customer.
Banking channels
Practise describing different banking channels, read an article on mobile banking, and study -ing forms and sentences using not only.
Home loans
Study language associated with home loans and obligation.
Muslim banking in Britain
Study useful vocabulary describing banking conventions and practices, and read an article about Muslim banking in Britain.
Test
In this part you can test what you know about the topic.
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Making Presentations
Staging a presentation
Learn useful words and expressions, learn how to structure a presentation, and watch a video of a presentation that doesn't go very well.
Presenting a tourist activity
Study an example presentation, and practise more useful language used when making a presentation.
Giving information and using visual aids
Study language to describe tendencies and changes, and practise using visual aids.
Structuring a presentation
Study how to make a presentation more effective.
Presenting your company or organisation
Practise clear, persuasive language to describe your company or organisation.
Presenting a service
Practise formal and descriptive language for written presentations, and study more useful language for describing a service.
Test
In this part you can test what you know about the topic.
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Meetings
Meeting basics
Learn useful "meeting" vocabulary and phrasal verbs used when talking about meetings.
Stages of a meeting
Study language used at different stages of a meeting.
Colloquial language of meetings
Read a "meetings" questionnaire, study idioms and more phrasal verbs, and practise being tactful in emails.
Different meeting types
Watch videos and study language from different types of meetings, and practise starting a meeting.
Small talk and structuring a meeting
Practise different ways of making small talk and language used to structure a meeting.
Asking questions
Study different question forms, and practise asking different types of questions.
Test
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Negotiating and Selling
Formal and informal contexts
Study and practise language used in informal and formal negotiating contexts.
Introductions and setting the agenda
Study and practise language used at the "introductions" and "setting the agenda" stages of negotiation.
Movement, concessions and closing a negotiation
Study language used during the process of negotiating and for closing a negotiation.
Functions of negotiating
Study and practise the language of making suggestions, stating conditions, and accepting and rejecting.
Reaching an agreement
Watch a video of negotiations of a sponsorship deal, and practise negotiating.
Negotiating tips
Read an article about negotiating, and study idioms and phrasal verbs.
Test
In this part you can test what you know about the topic.
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Applying for a Job
Job application tips
Learn useful work and career vocabulary, read tips on applying for a job, and study common phrases to use when you are applying for a job.
Job types and describing your background
Learn useful vocabulary used in job descriptions, and practise describing your background.
Writing a résumé cover letter
Study useful language, and practise organising and writing a résumé cover letter.
Interview questions and answers
Read interview tips, study model answers to common interview questions, watch a video of part of an interview, and practise your pronunciation.
During and after the interview
Practise questions to ask during an interview, read tips on what to do after an interview, practise pronunciation, and review what you have studied in this module.
Job advertisements and descriptions
Read different job advertisements, and practise more useful language to describe positions, requirements and responsibilities.
Test
In this part you can test what you know about the topic.
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Dealing with the Public
Welcoming and introductions
Study and practise language used when welcoming and introducing someone to your staff and place of work.
Giving instructions
Study language to describe bureaucratic procedures, and practise explaining where to go and what to do.
Giving information
Practise giving information, explaining requirements and responding to frequently asked questions, and study language of necessity.
Dealing with requests
Practise dealing with different types of requests, giving directions, making suggestions and dealing with complaints.
Problem solving
Practise useful language used when solving problems, such as making offers, giving explanations, apologising and expressing sympathy.
Describing options
Practise presenting different options, and study language related to higher education.
Test
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Telephoning
Phone etiquette
Do a phone etiquette quiz, watch videos and evaluate different phone calls, and practise useful phone expressions.
Complaints
Practise more useful phone expressions, and making and dealing with complaints on the phone.
Talking about deadlines
Practise talking about deadlines, and study prepositions and still, yet and already.
Problems and solutions
Practise language of problems and solutions, and giving solutions over the phone.
Talking about probability and possibility
Study language of future probability and possibility.
Ending phone calls and sounding polite
Practise how to sound polite on the phone, and how to end phone calls.
Test
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Travelling
Travel arrangements
Learn useful travel vocabulary, and practise requests and arranging a trip.
Changes of plan
Practise explaining and negotiating changes in travel arrangements.
Renting a car
Study useful language for renting a car, of terms and conditions, and for discussing a bill.
Making complaints
Study British and American vocabulary, and practise language for making complaints when travelling.
Telling travel stories
Practise telling and responding to travel anecdotes, and practise more suggestions.
Socialising
Practise greetings, conversation starters and vocabulary for eating out, and study language of suggestions and requests.
Test
In this part you can test what you know about the topic.
Feedback
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Writing
Text types and writing tips
Study different text types, useful language and general writing tips, and watch a video.
Improving your writing
Study useful language for writing an email or a letter, and listen to writing tips from a tutor.
Formal writing
Practise words used in formal writing, synonyms, and noun and verb forms.
An informative email
Practise using modal verbs, referring back and connecting ideas in a text, and different uses of as.
Writing conventions
Read about writing conventions and etiquette for emails, discussion groups and chats.
Requesting, explaining, apologising and complaining
Practise writing to request, explain, apologise and complain.
Test
In this part you can test what you know about the topic.
Feedback
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